If you order the wrong length/size jewelry and need to exchange it for another one:
Step 1: It would be helpful if you sent me a message letting me know what you need to change.
Step 2: Purchase "Resize and Exchange" which just covers the shipping costs of the item being sent back to you.
Step 3: Mail me back your jewelry with a note saying what size you need and I will mail you your new piece as soon as I receive it!
Returns & Exchanges
Returns & exchanges accepted within 30 days
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Reviews (26)
Average:
Oct 3, 2026
Jayne and James has become one of my favorite sellers. Not only do their necklaces last, but their customer service is just the best. They were so kind and flexible with a reszie request, and because of their willingness to go the extra mile, my niece now loves her new Jayne and James necklace just as much as I love mine.
Alice
Apr 11, 2026
Amazing product! Fabulous customer service. I love my necklace so much!
susan
Jan 6, 2026
Easy process to get an extender for my necklace. Now it fits perfectly! Thank you.
Diana
Nov 8, 2025
ekta sharma
Oct 30, 2025
Beautiful necklace. Delicate. Elegant. Perfect for everyday
Cindy